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The My Jewellery Shop Online label is all about you, it is the home for Australia’s fashion jewellery, designed for the girl who is at the forefront of relevance. She is leading-edge and a fashionista. Its all about chic, style and contemporary trend setting.
OUR REFUND & EXCHANGE POLICY
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
The items with the original receipt are returned within 14 days of purchase
Items must be in original condition as purchased, with all labels/tickets attached. items must not have been worn or used.
HOW TO GET A REFUND OR MAKE AN EXCHANGE
Purchases made online
You can return or exchange an item purchased online:
by posting it to our Online Store Returns/Exchange address:
My Jewellery Shop Online returns
PO BOX 24409,
3 MELBOURNE Victoria, Australia 3001
You must present the receipt you received in your parcel & indicate the reason for the return or exchange. We recommend and accept photocopies.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by us.
Items purchased online in our New Zealand retail stores.
REFUNDS – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
EXCHANGES – ADDITIONAL INFORMATION
If the item is faulty or not as orders in accordance with your statutory rights and your preference is to exchange the item. If this is the case please specify this with your return and we will provided you a gift card to the value of your purchase including delivery costs.
If the conditions in our refund & exchange policy have been met, you may exchange an item for something else. Exchanges are subject to stock availability. Please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).
This refund policy does not apply to goods which have been worn or used, damaged after delivery and must be returned in their original condition.
Please contact us for any postage enquiries.